How Can We Help?
Our team is available to assist with your merchant account, equipment, and processing questions.
Call Us
Speak directly with a merchant support specialist.
Email Support
Send us a message and we'll respond within one business day.
Start an Application
Ready to get started? Submit your merchant pre-application in minutes.
Support Topics
Common areas we can help with.
Account Setup
Help with new merchant account activation, paperwork, and onboarding steps.
Terminal & Equipment
Troubleshooting for card readers, POS terminals, and payment hardware.
Funding & Deposits
Questions about next-day funding, deposit schedules, and bank account changes.
Rates & Statements
Understanding your processing rates, monthly statements, and fee breakdowns.
Chargebacks & Disputes
Guidance on responding to chargebacks and protecting your business.
Technical Issues
Help with gateway integrations, API access, and processing errors.
Send Us a Message
Fill out the form below and a specialist will follow up within one business day.
Know a Business That Needs Better Processing?
Refer a merchant to MaxGroup and earn $100 cash when they start processing. No cap — refer as many as you like.
PCI Compliance
All merchants are required to maintain PCI DSS compliance to protect cardholder data and avoid non-compliance fees. Complete your annual SAQ and vulnerability scans through our PCI compliance portal.